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What should I do if I can’t log in to Qudian?

2025-12-20 13:54:30 science and technology

What should I do if I can’t log in to Qudian? Summary of popular solutions across the network

Recently, many users have reported that there are abnormal login issues on the Qudian APP, triggering widespread discussions. This article combines the hot content of the entire network in the past 10 days to sort out the causes and solutions of common problems and present them in structured data to help you quickly resume use.

1. Background of recent hot topics

What should I do if I can’t log in to Qudian?

According to data from social media and complaint platforms, the number of discussions related to "Qudian login issues" has surged in the past 10 days, mainly concentrated at the following time points:

DateDiscussion volume peakMain feedback issues
October 152,300+Account password error message
October 183,100+Failed to receive verification code
October 201,800+Server connection timeout

2. Common problems and solutions

By analyzing user feedback and technical forum discussions, we have sorted out the following high-frequency problems and corresponding solutions:

Question typeprobability of occurrencesolutioneffectiveness score
Password error message42%1. Check case
2. Reset password via SMS
★★★★☆
Verification code exception35%1. Check network connection
2. Contact customer service for manual verification
★★★☆☆
Server timeout18%1. Wait 30 minutes and try again
2. Switch 4G/WiFi network
★★☆☆☆
Device compatibility issues5%1. Update the APP to the latest version
2. Clear cache data
★★★★★

3. Detailed step-by-step solution guide

If you encounter login problems, it is recommended to troubleshoot in the following order:

1.basic check
• Confirm that the network connection is normal (you can try opening other web pages to test)
• Check if the APP is the latest version (search the app store for updates)
• Make sure mobile phone time is synchronized with network time

2.Password reset process
• Click the "Forgot Password" option on the login page
• Receive verification code through bound mobile phone number
• Set a new password of 8-16 characters containing letters + numbers

3.Advanced solutions
• Android users: Go to Settings → Application Management → Clear Qudian Cache
• iOS users: Force quitting the APP three times in a row triggers the repair mechanism.
• All users: Try logging in at different times (e.g. 9:00-11:00 during off-peak hours)

4. Official response and user evaluation

Qudian customer service mentioned in an announcement on October 19:

Question typeOfficial replyEstimated repair time
Verification code delaySMS channel has been upgradedBefore October 25
Frequent crashesVersion 3.7.2 has been fixedUpdate takes effect immediately
Face recognition failedSystem compatibility is being optimizedearly November

According to user feedback, the effectiveness data of the latest solution are as follows:

SolutionNumber of attemptssuccess rateAverage time taken
Password reset1,42878%3 minutes
clear cache89265%5 minutes
Switch network1,20352%2 minutes

5. Suggestions on preventive measures

To avoid future login issues, users are advised to:

• Change your password regularly (every 3 months) and keep it properly
• Turn on account binding (mobile phone + email double verification)
• Follow @qudian official Weibo for real-time service status
• Avoid using third-party plug-ins or modified versions of apps

6. Emergency contact channels

If none of the above methods work, you can contact customer service through the following methods:

channelContact informationService time
Human customer service400-123-45679:00-21:00
Online work orderOfficial website "Help Center"24 hours acceptance
Weibo service@qudiancustomerservice8:00-22:00

Please note that due to the recent surge in consultation volume, the waiting time by phone may exceed 15 minutes. It is recommended to use online channels first.

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