How to file a complaint against an automobile trading company: hot topics and rights protection guide on the Internet in the past 10 days
Recently, the number of consumer complaints about the services of automobile trading companies has increased, involving car purchase disputes, poor after-sales service, financial routines and other issues. This article combines hot topics across the Internet in the past 10 days to sort out complaint channels and rights protection techniques to help consumers solve problems efficiently.
1. Hot Complaint Issues in the Automobile Industry in the Past 10 Days
| Complaint type | Typical cases | Hot search platform | heat index |
|---|---|---|---|
| New energy vehicle battery life virtual standard | A certain brand’s battery life shrinks by 50% in winter | Weibo/Douyin | 852,000 |
| Mandatory bundled insurance | The 4S store asked for a price increase of RMB 12,000 to purchase full insurance. | car quality network | 637,000 |
| Used car meter adjustment | The mileage of the vehicle certified by the platform has been tampered with | Zhihu/Black Cat | 475,000 |
| Loan service fee dispute | Financial service fee exceeds loan amount by 8% | 12315 platform | 391,000 |
2. Guide to the entire complaint process for automobile trading companies
1. Gather evidence
Save contracts, payment vouchers, communication records (recordings/chat screenshots), vehicle inspection reports and other materials. It is recommended to use a timestamp storage app to fix the evidence.
2. Prioritize negotiation and settlement
Communicate through channels such as the 4S store customer service hotline (retain the work order number), the manufacturer’s 400 hotline (required to respond within 48 hours), and key information must be recorded during the negotiation process:
| Communication date | docking person | Commitment content | Performance |
|---|---|---|---|
| 2023-12-01 | After-sales manager Zhang | Promise to replace gearbox within 7 days | unfulfilled |
| 2023-12-05 | Regional Director Li | Agree to refund service fee | Executed |
3. Formal complaint channels
| Complaint platform | Scope of acceptance | Processing time limit | Performance rating |
|---|---|---|---|
| 12315 hotline/website | Consumption fraud/forced consumption | 7 working days | ★★★★☆ |
| AQSIQ Defective Product Management Center | Vehicle quality issues | 15 working days | ★★★☆☆ |
| China Banking and Insurance Regulatory Commission (12378) | Car loan/insurance disputes | 10 working days | ★★★★★ |
| Black Cat Complaint/Car Quality Network | Pressure from public opinion | Response within 3-5 days | ★★★☆☆ |
3. Rights protection matters needing attention
1.statute of limitations: The statute of limitations for product quality issues is 3 years, starting from the time the problem is discovered.
2.Compensation standard: If you commit fraud, you can claim a refund of one and three indemnity (subjective intention must be proven)
3.Appraisal fee: The unilaterally entrusted test report can be used as evidence, and the losing party will bear the responsibility after winning the lawsuit.
4.media exposure: It is recommended to give priority to complaints through formal channels to avoid legal risks caused by false remarks.
4. Latest regulatory developments in the industry
The newly revised "Automobile Sales Management Measures" in November 2023 clearly stipulates:
- It is not compulsory to purchase designated insurance
- No upselling or unspecified fees allowed
- Second-hand cars must publish complete maintenance records
Consumers can report violations to the Commerce Department (12312) in accordance with the new regulations.
Summarize:When encountering automobile trade disputes, it is recommended to follow the steps of "negotiation-complaint-litigation" and pay attention to retaining evidence in each link. At present, the number of complaints about new energy vehicles has increased by 37% year-on-year. Consumers need to pay special attention to the details of battery warranty terms.
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